Check-in Terms

At Check-in:

Check-in is from 2pm and accommodation charges are payable on arrival. Additionally, a bond of AUD 200 is required to check-in and accepted by pre-authorising the credit card supplied or via cash or EFTPOS, as security during and for any extensions made to this stay. The credit card pre-authorisation is refundable by the bank (within 5-10 working days) and the cash/eftpos bond is refundable upon departure; after a room inspection and account clearance. Check-out is at 10am on the Check-out date , and all keys must be returned to reception on departure. Later check-outs can be organised with prior arrangement (may incur a fee).

Late Arrivals:

Please contact reception if you anticipate arriving later than 10.00pm (or 9.00pm on Public Holidays) so we can make arrangements for your key collection.

Luggage Storage:

Please enquire at reception if you would like to store any luggage upon check-out.

Damages:

  • The Quality Hotel Lighthouse is a non-smoking venue. Evidence of smoking in the rooms (including odour) will result in a cleaning fee of $100 charged to the guest account.
  • Liability for any loss or damages to rooms (including but not limited to appliances, fixtures and furniture) or equipment used at the hotel is of the person registering for check-in to the room by signing the registration card and providing the security bond. Any charges not settled by the company/booking agent will be the responsibility of the registered guest.  Additional charges incurred will be charged to the guest account and payment will be taken off the security bond if not settled on departure. The loss of a room key results in a charge of AUD 100 and the cleaning of excessively dirty rooms start from AUD 100.
  • Excessive noise may result in the guest responsible being asked to leave the premises with no refunds given. Any noise complaints from other guests that result in a reduction of their room rate will be passed onto the parties responsible for the noise or disruption. 

Lost Property Policy:

The Quality Hotel Lighthouse holds guest’s lost property for 3 months, after which it disposed off as per standard Hotel Practice.
Lost property items can be collected from the Resort by the owner. If collection from the Resort is not suitable, we are able to arrange ‘Cash on Delivery’ postage. Alternatively if you require the use of Registered Post or Express Post, we are able to arrange that for you providing credit card details are given to cover costs.

The Quality Hotel Lighthouse accepts no responsibility for any loss, theft or damage of personal property on, or brought into the Hotel.