FAQs

Frequently Asked Questions

Is there accommodation on site? Yes, we have 71 rooms in several layouts available

Is there a discount for accommodation? We like to offer the best available rate to all guests of the hotel so book early to receive the best deal. Please contact our reservations team on (08) 9781 2700 to discuss current rates and availability.

How many guests can fit at each table? The tables at the Lighthouse are 1.8m in diameter and seat up to 10 guests comfortably.

Who sets up the decorations for the day? You are welcome to hire an external decorating company to take care of these details for you. You are also welcome to set up the decorations yourself, depending upon venue availability. If the venue is not available before the day, access to the venue will be from 9:00am.

When is final payment due? Final payment is required 1 week prior to your reception. Beverages must also be paid for at this time.

Who sets up and packs down the venue? The function coordinators set up the room to your requirements as per our pre-arranged floor plan. We require your seating plan at least 2 weeks prior to your reception to ensure the final guest count and set up sheet can be completed. The wait staff at your reception will pack down the function, but all personal items including decorations and gifts must be removed on the night by you or your loved ones.

Can I personally design the menu? We welcome your ideas and input for your wedding menu

Do your staff hold current Responsible Service of Alcohol certificates? Yes, the team at the Quality Hotel Lighthouse practice Responsible Service of Alcohol. All of our staff hold current RSA Certificates and reserve the right to refuse service to any guest we believe to be intoxicated.

When do you need final numbers and dietary requirements? Final numbers and dietary requirements must be finalised 1 week before the reception. Guest numbers cannot fall below this number past this point, however more can be added if required.

What happens if the final number falls below the minimum guest requirement? The final charge will be the minimum guest requirement for the venue. Changes to the beverage package is allowable.

What are accepted methods of payment? We accept payments in the way of cash, bank cheques or electronic transfer. If you make payments via EFT we request that a post transfer receipt be e-mailed to admin@lighthousehotel.com.au to assist us in cross referencing with our accounts department.

Are there any hidden or additional costs? No. The price you pay is the quoted per person charge, and any additional extras that you request. There are no hidden charges. Your invoice will show itemised charges for each of these costs.

What are the cancellation charges? Please contact our functions coordinator directly to discuss your particular cancellation policy

What happens if the reception goes over time? We suggest the bride and groom vacate the function approximately 30 minutes before the conclusion of the evening. This will prompt guests to leave by the end time. Should guests remain past the scheduled end time, the staff will begin to clean and pack down the function.

Is there a contact person on the day if there are any issues? Yes, a knowledgeable and qualified manager will be present at your event for any issues that may arise.

Can we bring our own beverages? No, we do not allow any beverages to be brought onto the premises. If you have any special requests please let us know and we will do our best to cater for you. We reserve the right to remove any beverages not provided by the Function Centre.

Can we bring our own cake? Yes, you are more than welcome to supply your own wedding cake. We recommend using a professional cake provider.

Can we bring our own music? Yes, we have a sound system available for use.

Are the drinks ordered from the bar? Guests are welcome to approach the bar, however each package does include table service by our experienced wait staff.

What are the parking arrangements? There is ample free parking available at the venue.

Is there wheelchair or disabled access? Yes from the car park to the rear of the hotel.

Are there highchairs available? Yes, we do have 4 highchairs available.

Can the Bride and Groom choose which meal they will be served on the night? Yes, the bridal party have a choice of the menu options, pre ordered in the final appointment, however the remaining members on the bridal party will be served alternatively.